Admins can void the individual transactions that add funds to a Member Wallet, as well as one-off invoices that Members must pay. To ensure transparency and maintain proper tracking of these voided transactions, each remains visible in the “MANAGE MEMBER WALLET” window. (For more information about the “MANAGE MEMBER WALLET” window, please see the “Manage a Member Wallet and View Wallet Transactions” topic in these instructions.)
Each voided transaction is listed in crossed-out type, and bears a rectangular red icon with the word “VOID” across it in white letters.
NOTE: You cannot void a Member Wallet transaction with a face value greater than the current Member Wallet balance.
To void a Member Wallet Transaction, go to
Membership > Members > [Name of Member] > ACTIONS > Manage Wallet
or to
Membership > Members > [Name of Member] > ACTIONS > View Member > Member Dues > View Wallet
- In the “MANAGE MEMBER WALLET” window, select or search for a transaction in the list. (For information about how to search for a Member Wallet Transaction, please see the “Search for a Member Wallet Transaction” topic in these instructions.)
- In the Actions column, click on the three-dots menu to open it, and choose “Void Transaction.”
- In the “VOID TRANSACTION” window that opens, click on the “Void” button to complete the process.
- To close the “VOID TRANSACTION” window without voiding the transaction, click on the “Cancel” button, press the “Esc” key, or click on the “X” in the top right corner of the window.