Member and Household Wallets provide an easy-to-use way to carry positive payment balances forward so residents can use them to pay dues. Wallets also generate one-off invoices so Admins can add past balances to the system and collect monies owed. Admins can import positive or negative amounts via CSV files, or add transactions manually through the Admin Dashboard.
Wallets enable you to set up payment credits. Members use the funds in a Member Wallet to pay Member dues, and the equivalent positive balance in a Household Wallet to pay Household dues. Members do not see information about their Wallets unless they have a positive balance in either or both of them.
Wallets also handle back balances that Members owe. A “negative balance” only shows up as a one-off invoice, not as a negative value. If you add a negative amount to a Wallet, the system automatically generates a one-off invoice to bill the Member or Household for the amount due. The invoice appears as a regular obligation to be paid, not as a negative Wallet balance. Residents can make these payments through the community website, Member Portal, or mobile app.
Admins add Wallet amounts manually, or import them via a spreadsheet-compatible file. A single import file can include both positive amounts for Wallet balances and negative amounts to generate one-off invoices. Note, however, that if you import both a negative amount and a positive balance for the same Member or Household in the same import file, these transactions will not offset or cancel each other out.
To remove a transaction that adds funds to a Wallet, Admins void the transaction. When you add or void Wallet funds, the system creates a time- and date-stamped record for financial tracking. Note that individual community Members cannot add to the balance in a Wallet, and that a Wallet with a $0 balance is not visible to the corresponding Member or Household.
Member and Household Wallets function completely separately. Each can be used only to pay invoices from their respective types of dues. Balances cannot cross over automatically from a Member Wallet to a Household one-off invoice or vice versa. Residents cannot use either a Member or a Household Wallet balance to pay One-Time Charges, Event Registrations or Amenity Reservation fees, or Amenity Damage Fees.
If a Member wants to transfer a positive Member Wallet balance to a Household Wallet—or vice versa—then an Admin can void the amount in one Wallet and add the corresponding amount to the other Wallet. Each transaction will generate a tracking record.
If you have synced your Admin Dashboard to a QuickBooks Online account, payments made with Wallet funds will show up in QuickBooks.
If you have set up Financials to create records that represent Members’ online payments, any payments made with Wallet funds will show up in Financials as transactions.