Waive Late Fees on Dues and Fees

Waive late fees on specific invoices—late or not—generated through the Dues and Fees feature.

1. Click on the “Payments” tab on the vertical Dashboard menu at the left side of the screen.
2. Click on the “Dues and Fees” tab.
3. In the “DUES and FEES” window that opens, locate the item you want to review. In the “ACTIONS” column, open the three-dots menu and choose “View Summary.”
4. In the summary window that opens, locate the item on which you want to waive late fees. In the “ACTIONS” column, open the three-dots menu and choose “Waive Late Fee.”
5. In the “WAIVE LATE FEE?” window that opens, click on the “Waive Late Fee” button to remove the fees.
6. Click on the “Save Status” button to update the item.
• To exit the process without waiving a late fee, click on the “Cancel” button, press the “Esc” key, or click on the “X” in the top right corner of the window.
• Note that this procedure waives all late fees of both types (flat fee and interest based).
• Note also that in the summary window for a specific dues item, the “ACTIONS” column’s “Waive Late Fee” option only appears on invoices that actually contain late fees. If no late fees applied to the dues item, or if late fees applied to the invoice but already have been waived, the “Waive Late Fee” option will not appear.