These instructions cover the process required to set up a payment account and pay an invoice or One-Time Charge from the “Home” screen’s “Payments” button.
- Log in to the app.
- Tap on the “Payments” button on the “Home” screen. NOTE: Your administrators may have renamed this button. If you cannot find it, contact a community administrator and ask for their assistance.
- In the “Payments” window that opens, locate the dues item you want to pay. NOTE: If you see more than two items, scroll through the “My Dues & Fees” list horizontally to view the entire list.
- Tap on the “Pay” button on the dues item you want to pay.
- In the “Make a Payment” window that opens, tap on the “+Add New” button to add a payment account if you have not already done so. NOTE: To add a payment account, you also can tap on the “Menu” button in the bottom menu bar, and then tap on the “My Profile and Settings” button. Tap on the “<" icon to the left of the title of the "My profile" window and then tap on the "Manage payment methods" link to reach the "Saved Payment Methods" window. The "+Add New" button on the "Saved Payment Methods" window functions the same way that the equivalent button on a dues item functions.
- Tap on the “+Add New” button. In the “Add Payment Method” window that opens, tap on the “Credit Card” item for a debit or credit card, or the “Electronic Check” item to pay via ACH directly from a bank account.
If you chose “Card”—
- Enter the card number into the “Card number” box. Do not add spaces between groups of digits. The entry box automatically displays the card number as digit groups.
- Once you enter the card number, your cursor automatically advances to the date portion of the box, labeled “MM/YY.” Enter the expiration date for your card, with two digits for the month and two digits for the year.
- Once you enter the expiration date, your cursor automatically advances to the security code portion of the box, labeled “CVC.” Enter the three-digit code, typically shown on the back of your card.
- Once you enter the CVC, your cursor automatically advances to the ZIP Code/Postcode portion of the box, labeled “ZIP” or “Postcode,” depending on whether your payment card is set up in or outside the US. Enter the five-digit ZIP Code or six-character Postcode for the card’s billing address. NOTE: All portions of the payment data entry must match the equivalent values on your actual payment account as you have set it up with your financial institution. If any of the data are not correct, you will need to correct errors to finish entering your payment card data.
- Tap on the “+Add” button to add the card information so you can use it to pay this invoice.
- Once you add the card, it appears in the “Make a Payment” window below the text that reads “Choose Payment Method.”
- If this is a recurring dues item that invoices you every month, quarter, etc., activate the “Enroll in Autopay” toggle switch at the bottom left of the “Make a Payment” window to set up autopay for this dues item.
If you chose “ACH”—
Set up your ACH payment account on your website or Member Portal.
To make your payment—
- On the Home screen, tap on the “Payments” button.
- On the “Payments” window that opens, tap on the “Pay” button on the invoice you want to pay.
- Scroll through the horizontal list of payments until you find the one you want to pay. Tap on the “Pay” button to select the item.
- In the “Make a Payment” window, tap on one or more checkboxes that correspond to invoices you want to pay together.
- If this dues item accepts partial payments, tap in the “Payment Amount” box and enter the amount of your payment. NOTE: You cannot make a partial payment if you have selected more than one invoice to pay at the same time.
- To complete the payment process, tap on the “Make a Payment” button.
- To cancel the payment process, tap on “<" icon to the left of the "Make a Payment" window name.
- Once you complete a payment, you will receive an e-mail message that acknowledges your payment.