Admins can void the individual transactions that add funds to a Household Wallet. To ensure transparency and maintain proper tracking of these voided transactions, each remains visible in the “MANAGE HOUSEHOLD WALLET” window. (For more information about the “MANAGE HOUSEHOLD WALLET” window, please see the “Manage a Household Wallet and View Wallet Transactions” topic in these instructions.)
Each voided transaction is listed in crossed-out type, and bears a rectangular red icon with the word “VOID” across it in white letters.
NOTE: You cannot void a Household Wallet transaction with a face value greater than the current Household Wallet balance.
To void a Household Wallet Transaction, go to
Households > Households > [Household Title] > ACTIONS > Manage Wallet
or to
Membership > Members > [Name of Household Member] > ACTIONS > View Member > Member Households > View Wallet
- In the “MANAGE HOUSEHOLD WALLET” window, select or search for a transaction in the list. (For information about how to search for a Household Wallet Transaction, please see the “Search for a Household Wallet Transaction” topic in these instructions.)
- In the Actions column, click on the three-dots menu to open it, and choose “Void Transaction.”
- In the “VOID TRANSACTION” window that opens, click on the “Void” button to complete the process.
- To close the “VOID TRANSACTION” window without voiding the transaction, click on the “Cancel” button, press the “Esc” key, or click on the “X” in the top right corner of the window.